Who we are

Our website address is: https://isleofwightbirthpools.co.uk.

Isle of Wight Birth Pools is committed to respecting and safeguarding your personal information. We don’t knowingly collect any personally identifiable information from anyone under the age of 18. We conform to the Data Protection Act 1998 and its successor the EU General Data Protection Regulation (GDPR). The data controller is Alissia Knight, 100 Upper Moorgreen Road, Cowes, Isle of Wight, PO31 7LF

What personal information we store about you and how we use it:

For website visitors, like most web sites, I gather certain information automatically and store it in log files. This information includes Internet protocol (IP) addresses, browser type, referring pages, date/time stamp and click stream data. we use this information, which does not identify individual users, to analyse trends, to administer the website, to track users’ movements around the website and to gather demographic information about our users as a whole. We do not link this automatically-collected data to personally identifiable information.

We also may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve my site and to deliver a better and more personalised service. They enable us:

  • To estimate our audience size and usage patterns
  • To store information about your preferences, and so allow us to customise our site according to your individual interests.
  • To speed up your searches.

For all paying customers, we will not store financial information about you.

We use FreeAgent online accounting which has multiple layers of security. (You may see how this works here Privacy Policy)

We employ reasonable administrative, technical and physical measures to maintain the security and confidentiality of any and all data and information.

For paying customers we use google forms to collect information for the booking of our birth pools. The date collected is secure behind a locked form, on a locked computer. The data collected on this form is used solely in connection with the purposes of the hire service to you. We will contact you with an invoice, to arrange delivery and collecting feed back on our service afterwards. We require that you give your consent to me storing and using this information by agreeing to the T&Cs of hire and submitting the google form.

We will store basic contact data about you held securely on my server, used solely for the purposes of carrying out our obligations to you as a customer. Any information you send us in an email will be kept within that email record.

General

We will endeavour to keep your contact details correct and up to date. Please help us with this by reporting any changes to us at the email addresses shown below.

Any email contact you make with us will mean that any information you provide in those emails will be held securely on my servers, and within my office computers (including lap tops and tablets). This data is password protected and accessed only by the data controller ‘Alissia Knight’.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. We have appropriate procedures in place to detect, report and investigate a personal data breach. In the unlikely event of a serious data breach, we will notify the ICO (Information Commissioner’s Office) as soon as reasonably possible and within 72 hours of becoming aware of it.

Your rights

You may request access to any data we hold on you and we will respond to and honour these requests as soon as possible. You may also request that any personal data with us is corrected, moved, or deleted and again we will oblige in a timely fashion. If you request that all your personal data is completely wiped from all our historical records, we will keep only the data I hold on my financial records, eg invoices and accounting information for the previous 6 years.

To exercise your rights, please contact us through the email address shown below.

Changes to our privacy policy

Any changes we may make to this policy in future will be posted on this page and, where appropriate, notified to you by email.

Contact

I would welcome any questions, comments and requests regarding this privacy policy. Please contact us at hello@isleofwigthbirthpools.co.uk.